Deconstructing Online Hospitality Review Systems
نویسندگان
چکیده
Online hospitality reviews have an important impact on consumers’ travel and booking decisions in the Internet age. A well-designed online review system is crucial to reduce uncertainty of decision making, grasp actual needs consumers, improve quality experience platforms. In this context, research conducts empirical study design features systems based Kano model. First, paper analyzes systems. Then, proposes improved method classify basis questionnaire survey data. Finally, quantitatively measures their importance Results can provide scientific for platforms or operators optimize obtain reference value increase satisfaction making.
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متن کاملBoston Hospitality Review: Winter 2016
The historical television series Downton Abbey, based on a fictional member of the British peerage and his family, has become a phenomenon in the United States. Cunard is one of the oldest and most famous passenger transportation companies in the world. Among the ships in its corporate lineage are Lusitania, Titanic and Queen Mary. This article explores theoretical parallels between the show an...
متن کاملBoston Hospitality Review: Winter 2016
The historical television series Downton Abbey, based on a fictional member of the British peerage and his family, has become a phenomenon in the United States. Cunard is one of the oldest and most famous passenger transportation companies in the world. Among the ships in its corporate lineage are Lusitania, Titanic and Queen Mary. This article explores theoretical parallels between the show an...
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ژورنال
عنوان ژورنال: Journal of Organizational and End User Computing
سال: 2021
ISSN: ['1546-2234', '1546-5012']
DOI: https://doi.org/10.4018/joeuc.292523